RETURNS

Returns are accepted within 10 calendar days of purchase. Any items received after the 10 day timeframe will not be eligible for refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not qualify for return.

If you need to return an item, send us an email at getmypartystarted@party-punch.com. We will send you an email with return instructions.

To complete your return, we require a receipt or proof of purchase.

Disposable Items
Disposable items such as cups, plates, napkins, cutlery. picks, etc. will not be accepted for refund if the original packaging seal is broken.

Custom/Personalized Items
All sales are final for custom and/or personalized items and cannot be refunded.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at getmypartystarted@party-punch.com. We will send you an email with return instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.